Privacy Policy

This policy explains how Clouvo ("we", "us", "our") handles personal data when you visit our website, enquire about our services or become a client. We are committed to protecting your privacy and handling your data lawfully and transparently under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

Clouvo is a business growth partner based in the United Kingdom, providing marketing, website and automation services. For the purposes of data protection law, Clouvo is the data controller for the personal data described in this policy. You can reach us using the details in the Contact us section.

2. Data we collect

We collect only the data we need to respond to you and deliver our services:

• Contact details you give us, such as your name, business name, email, phone number and website.
• Enquiry details, such as your industry, budget, goals and the services you're interested in.
• Usage data, such as pages visited, device and browser type, collected through cookies and analytics.
• Client data we process to run your services, including leads and enquiries generated through your systems.

3. How we use your data

• To respond to enquiries and prepare for strategy calls or demos.
• To provide, manage and improve the services you've engaged us for.
• To send service updates and, where you've agreed, occasional relevant marketing.
• To measure and improve our website and marketing performance.
• To meet our legal, accounting and regulatory obligations.

4. Legal bases

We rely on legitimate interests (to respond to enquiries and run our business), contract (to deliver services you've requested), consent (for certain marketing and non-essential cookies) and legal obligation (for tax and compliance). You can withdraw consent at any time.

5. Sharing your data

We do not sell your personal data. We share it only with trusted service providers who help us operate, such as hosting, analytics, CRM, email and advertising platforms, and only as needed to provide our services. These providers are bound to protect your data. We may also disclose data where required by law.

6. Data retention

We keep personal data only as long as necessary for the purposes above, or as required by law. Enquiry data we don't proceed with is kept for a reasonable period, then deleted. Client data is retained for the duration of our engagement and a limited period afterwards for legal and accounting reasons.

7. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict use of your personal data, to object to processing, to data portability, and to withdraw consent. You also have the right to complain to the Information Commissioner's Office (ICO). To exercise any of these, contact us using the details below.

8. Cookies

We use cookies and similar technologies to run the site, understand usage and support marketing. You can control these at any time. For full detail, see our Cookies Policy.

9. Security

We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your data safe and review our measures regularly.

10. Changes to this policy

We may update this policy from time to time. When we do, we'll revise the date at the top of this page. Significant changes will be made clear on our website.

11. Contact us